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Shipping Terms
These shipping terms apply to all orders placed with T R & B Verwaltungs GmbH for delivery within the European Union. They comply with EU regulations regarding cross-border delivery and consumer rights, ensuring transparent and standardized shipping practices.
Order Processing Time
Once an order is confirmed and payment is received, the standard processing and dispatch period is 5–8 business days. Dispatch times may be extended due to public holidays, inventory adjustments, or bulk orders; we will notify customers in advance of any such delays.
Delivery Timeframe
Following dispatch, the standard delivery time within the EU is 15–20 business days. This is an estimated timeframe and does not account for uncontrollable factors such as destination customs clearance, local delivery delays, adverse weather conditions, or regional logistical congestion.
Shipping Coverage and Tracking
We offer delivery services throughout the European Union. Once an order is dispatched, tracking information will be provided, allowing customers to monitor shipment progress in real-time. We utilize compliant cross-border logistics channels to ensure shipment safety and full traceability.
Customs Duties and Taxes
Any taxes or customs clearance fees incurred for orders within the EU are subject to the local regulations of the destination country and must be borne by the responsible party in accordance with those regulations; specific requirements are determined by local customs authorities.
Shipping Risks and Liability
In accordance with EU consumer protection regulations regarding shipping, we bear the risk of damage or loss during transit until the goods are delivered and signed for by the customer. Upon signing for the delivery, the risk of loss or damage transfers to the customer. Please contact us immediately if you discover any package damage or product irregularities upon receipt.
Delivery Delays
In the event of delivery delays caused by force majeure, fluctuations in international logistics, or changes in destination country policies, we will promptly provide the latest tracking updates and actively manage the situation to safeguard the customer's rights and interests.
Updates to Terms
These shipping terms may be updated periodically to reflect changes in EU regulations or business operational needs; the latest version will be published on our official platform.